Try logging in to the web player from a mobile device (i.e cell phone or tablet) browser at http://stncloud.ltd **
WITHOUT
** wifi. If you cannot login to the webplayer, attach a screenshot of the webplayer when submitting a ticket.If you can login to the webplayer, indicate that you can login to the webplayer. If you can or cannot login, attach the screenshot when opening a ticket. We can only proceed with troubleshooting if the screenshot is attached. As a result, if the ticket is opened and no screenshot is attached, the ticket will be closed. This also lets us know that this article was read prior to opening a ticket. Please follow these instructions. They are specific and serve a specific purpose.
AT&T users can try the following:
Try logging in to the web player from a mobile device browser at http://stncloud.ltd **
WITHOUT
** wifi. If you cannot login to the webplayer, attach a screenshot of the webplayer when submitting a ticket.If you can login to the webplayer, indicate that you can login to the webplayer. If you can or cannot login, attach the screenshot when opening a ticket. We can only proceed with troubleshooting if the screenshot is attached. As a result, if the ticket is opened and no screenshot is attached, the ticket will be closed.
AT&T customers can try the following:
1- Login to your AT&T Fiber account at https:// cprodx.att.com/cmp/cmpportal/
2- Select "DNS Error Assist" at the bottom left ->
3- After the next screen loads, turn "Allow use" to OFF or NO depending on your service ->
Changes can take up to 24-hours, but AT&T will now stop filtering your traffic and blocking the App/TV Guide from downloading.
