If I complete a support form, how long will it take to receive a response?

We suggest checking the knowledgebase articles as it answers most of the questions we receive. We strive to respond within 24 hours. As a result, reviewing the FAQs and the "how to install" page might answer your question faster than we can. If your question is answered in the FAQs or the "how to install" page, you may not receive a response. We aim to focus our resources on maintaining the service.

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What is the port url?

The up to date port url is always available on the "how to install" page.

What is my provider id?

There is not provider id. Our service does not use a provider id. You can use the “how to...

Where are my login credentials?

Your login credentials are in your client area under your services. 

How do I install the app on a firestick?

Visit the "how to install" page.

Can I use SOPlayer?

No. Our service does not use SOPlayer. Download one of our apps using the "how to install" page.