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 Buffering/Playback error on all streams, movies, and/or shows

You can try streaming the channel from a mobile device browser (i.e. cell phone) at...

 Cashapp Payment Issues

SAMPLE ATTACHMENT FOR TICKETS: IF YOUR ATTACHMENT DOES NOT LOOK SIMILAR TO THIS, YOUR TICKET...

 If I complete a support form, how long will it take to receive a response?

We suggest checking the knowledgebase articles as it answers most of the questions we receive. We...

 KEYWORD

Common ticket reasons opened that are addressed in the knowledgebase and closed without a reply...

 Login Failed- Invalid/Expired Account - Network Error

Try logging in to the web player from a mobile device (i.e cell phone or tablet) browser at...

 Payment Made More than Once Via Cashapp

As stated on the invoice, DO NOT PAY YOUR FULL INVOICE AMOUNT MORE THAN ONCE. YOU WILL NOT...

 What is my provider id?

There is not provider id. Our service does not use a provider id. You can use the “how to...

 What is the m3u?

We do not provide an m3u. Most apps do not require it. We suggest using a different app if the...

 What is the port url?

The up to date port url is always available on the "how to install" page.

 Is there currently and outage? How would I know? Is there somewhere I can get updates?

We post information about any outages or updates via our telegram channel. If there is an outage,...

 Where are my login credentials?

Your login credentials are in your client area under your services. 

 How do I install the app on a firestick?

Visit the "how to install" page.

 Can I use SOPlayer?

No. Our service does not use SOPlayer. Download one of our apps using the "how to install" page.

 Can I install directly on a smart tv?

Yes. Our preferred app is IPTV Smarters. There is a cost associated with it. We have written...

 How do I cancel?

You can request a cancellation at any time from your services and selecting "request cancellation."

 Can I Install on a Roku?

No. Currently, there is no install method for installing on a Roku. This may change but there is...

 Can I use TiviMate?

The service can be used with TiviMate. We have our own version of Tivimate. Visit the how to...